West & West Accounting

Scheduled in February to get early return but still didn't get docusign for months and even owed money with no explanation even after several calls and emails. Used to be different and good but not anymore.

Debbie has been doing my personal taxes since 2017 and I absolutely recommend her work. She has been so kind and helpful in making sure everything is done with accuracy and that it's in on time. Thank you West and West for the services you provide to the community.

I used this tax service last year for my 2020 and would never use their services. This was the first time that I had an accountant do my taxes and the last time. Prior to that I did my own taxes with with the H&R Block tax software. I took the supporting documents to the accountant for them to complete my taxes. After considerable time I received a document to sign via email regarding my tax return.

Shortly thereafter I received a copy of my taxes with the water mark across each page not to be filed. I would send him emails asking for an update and never received a response. Then one day I received a check via mail unknown to me that they had filed my federal tax return. I sent several emails inquiring the status of my state return again it was as if sending the email into a black hole.

No response. It was going into May and I took it upon myself to file the form which gave the amount I owe in state taxes along with a check. Several weeks afterwards I received a letter from the state of Utah stating that I owe a penalty greater than $150.00 because of late filing. Because of their arrogant pompous attitude of electing to ignore my emails and no communication I was required to pay the penalty for late filing.

Hello Everyone, my review for the past 5 years is wonderful. I gather all the information, and i know they will take care of my taxes, on time, and complete. At times I have sat with the CPA, or just reviewed the paperwor at home. I was referred here, and will continue to refer friends to this group. Thanks, Paul Parker

We usually do our own taxes, but decided to have professionals do our returns with the recent tax changes. We were NOT happy with the service West & West gave us. It took over 3 months to get our tax returns submitted and our returns are not complicated. We had to send our returns and also that of our daughter, back for revisions multiple times. They would send them back with the same mistakes not corrected.

It took 4 times of sending and resending the W2 info before they finally got it correct on our daughter's return and she is just a college student with part time jobs. They would go weeks before they replied and wouldn't even answer the questions I asked. We proofed our returns meticulously since we couldn't count on them to do them correctly. Oh, and even the invoice for their service was wrong and higher than we were quoted. Beware of using this company. We will look elsewhere for tax help in the future.

I was recommended to West and West Accounting by a friend/coworker and wish I had known about them sooner. I used to do my taxes myself online, I thought that I would get the same refund no matter who did it but I was wrong. They are experts and help maximize my refund and I now am getting more money back. I have met with Reed and have done it with him each year after.

I have 6 kids and am always dragging little ones in with me; and they are all so patient and kind about it even though my kids were testing my own patience. Reed even pulled out toys for my kids to play with that he keeps in his office. He is relatable, a family guy, and fun to joke with. The front desk staff is amazing, accommodating, and welcoming.

They are easy to reach, I have had no problems. And if that wasn't enough, their bathroom is really nice, clean, and smells good. I'm a customer for life! It's been such a huge stress relief and time saver for me, I can't fathom going anywhere else or ever doing them on my own again.

We came here last year and worked with reed. We had a few questions about our taxes and called, called and called. The receptionist just blew us off. Finally my husband stopped by to try and ask him in person. The lady at the front didn't even bother to ask him if he had just a second to answer a few questions. We received very poor service by the front staff and just had to file without getting things answered.

This year we decided we would give them another try. We saw Dale. He is a great guy! We had some questions for him and called and left a message with the front desk. Again, never heard back. Called today and talked to The front desk lady again, I believe her name is Amber? Or somewhere a long those lines. She was VERY RUDE AND UNPROFESSIONAL. Said they are too busy to talk to us. Um.excuse me.

If you really are too busy to not be able to take some tome out of your day to call someone back. maybe you should schedule some time in your day and space it out better. As reading the reviews here, I see that is their main problem. The front desk, and rude customer care. We are paying YOU as well as others to be able to ask questions on our taxes. Sadly, we will not be returning.

I do not recommend them for the sole reason of the customer care. Dale was great but the front staff not so much. All they do is argue with you and as you can see on the negative reviews here. they again argue. How unprofessional.

I have been getting my taxes completed by this company for several years because they helped with getting refunds. Before going to them, I had never received a refund. Mr. Dale West identified deductions that were being missed. I can not fail to mention areas that could use improvements, which you are aware if you have read other reviews. Most of them are true. I have experienced everything that I have read in other ppl reviews.

I have been doing my own taxes for the last 10 years, but for some god aweful reason I don't know why I decided to have them done by a professional. I was referred to these people by a friend so I assumed good quality service. However that didn't seem to be the case with them handling my records. Like many other low rated reviews. Following up on customers is a serious issue with this small company.

Either they need to increase their staff or limit their customers because it took over 6 months to finally get anything done on my taxes and that's also me repeatedly to go in and ask the status or what they need to get my taxes done. The lady's behind the counter are nice enough, but many times they promised to call back or send information I requested never to be heard from again. There is a serious lack of organization in this small company which is ashame. I hope they can better fix their system in the future but I won't be using them again.

My husband worked with this firm for his business for three years, and we had them also do our personal taxes for two years. The first year when they did only the business taxes, things went smoothly. My husband had the opportunity to work with the elder West, and he did a great job. The second two years didn't go well at all. They filed extensions on our taxes both years without talking to us.

We waited and waited for our tax refund, until we got frustrated and called. The office staff was rude and unhelpful, and no one ever returned our calls. We literally had to hound them to get our taxes done, and we didn't receive our refunds until the second half of the year both years. They also convinced my husband to file amendments on previous years' taxes.

The amendments were not file correctly and now we're being audited. My husband has been trying to contact them to get copies of the amended paperwork for the IRS, but they haven't returned his calls. Once we clean up the mess they made, I hope never to do business with them again. RE: Response Below - It's funny that the office staff has no record of us contacting you, since my husband finally went in personally and picked up the documents we needed two days ago from the secretary.

It would be nice if you spent as much time on customer service as on damage control. I've never had such a fast response from West & West as this review prompted. Thank you for the call as well, although I would have preferred if you'd asked how you could help us with the audit your company prompted instead of complaining about us leaving a negative review. I feel bad things worked out the way they did, and I wish your business the best of luck in taking care of its customer service issues.