Ronald C Tockman CPA is a complete service CPA company delivering tax and accounting services for closely held business companies of all kinds for over 30 years in the Eastern Massachusetts, Southern New Hampshire and Rhode Island area. Our personal customers are located throughout the US.
Reviews (1)
Suzet & Bill
Jul 23, 2021
On June 21, 2021 I reached out to Ronald Tockman CPA to assist with some tax needs. I was outreached by someone named Kelly who told me that they needed to set up a phone call first to discuss my needs to which I accepted. I took some time off from work to take the call which was set to take place on 6/29 at 10am. The time came and passed with no call.
I let a few hours go by then emailed Kelly to confirm I didn't miss her call. Kelly indicated to me that she was in NH, had no service, and forgot to take down my email address. She asked if she could get back to me when she was back from NH. I asked when that would be and received no response for a few days. On 7/2 I received an email from Kelly telling me that she was in the office, and I called her the first chance I could.
We talked about my needs, and scheduled a meeting date for tomorrow 7/20 at 10am. I emailed her this evening to confirm our meeting for tomorrow, and she stated she had no meeting scheduled. She stated that she had me on her calendar for a phone interview on 7/12 and tried me numerous times on the phone, and couldn't leave a voicemail because it was full (all lies, as I have no missed calls from her and only one 15-second voicemail on my phone. Also, not a single email from her.
The phone interview occurred on 7/2 (which she had no recollection). She then told me to call her tomorrow, and we would have to reschedule. No attempt to even try and see me tomorrow (which I took the day off from work for). If she had initially admitted to having an issue with double booking me by accident, I would have been fine with that, but to lie and say that she made many phone calls to try and reach me, but my voicemail was full was the last straw for me ( if I tried someone on the phone several times with no luck.
I would email them). I have declined to proceed with service from this company. I am a bit skeptical of how a company could be good with taxes, given the fact that they can't even keep track of client appointments.
I let a few hours go by then emailed Kelly to confirm I didn't miss her call. Kelly indicated to me that she was in NH, had no service, and forgot to take down my email address. She asked if she could get back to me when she was back from NH. I asked when that would be and received no response for a few days. On 7/2 I received an email from Kelly telling me that she was in the office, and I called her the first chance I could.
We talked about my needs, and scheduled a meeting date for tomorrow 7/20 at 10am. I emailed her this evening to confirm our meeting for tomorrow, and she stated she had no meeting scheduled. She stated that she had me on her calendar for a phone interview on 7/12 and tried me numerous times on the phone, and couldn't leave a voicemail because it was full (all lies, as I have no missed calls from her and only one 15-second voicemail on my phone. Also, not a single email from her.
The phone interview occurred on 7/2 (which she had no recollection). She then told me to call her tomorrow, and we would have to reschedule. No attempt to even try and see me tomorrow (which I took the day off from work for). If she had initially admitted to having an issue with double booking me by accident, I would have been fine with that, but to lie and say that she made many phone calls to try and reach me, but my voicemail was full was the last straw for me ( if I tried someone on the phone several times with no luck.
I would email them). I have declined to proceed with service from this company. I am a bit skeptical of how a company could be good with taxes, given the fact that they can't even keep track of client appointments.
