Mark A Stephens CPA - Crystal B Stephens

Until today, 02/24/2022, it's been a great. Today, I phone Crystal Stephens to see if they would call their customers if they (the company) saw any issues with the customer's paperwork. Since Covid, a lot of folks aren't seeing folks in person, I can respect that. What I can't respect is unprofessionalism. She was defensive, which there was no need to be defensive.

She wouldn't hear anything I was trying to convey to her. The phone conversation boiled down to her saying that I should not bring my paperwork to them. I hate that it came to this over a simple question. She was very sweet in the begin. You may have a better experience than I if you choose this company for your tax preparation needs. Unfortunately, after that phone call, I can no longer give them my business.

The absolute best CPA ever! We use them for our business and personal taxes and they are always so helpful, reliable and kind. Been using them for almost 10 years now and would never go anywhere else!

I have been with Mark Stephens CPA for at least 25 years. Very knowledgeable and have had no problems within filling out the taxes. And will continue to seek his guidance and work

I have worked with Mark and his staff for several years now. He is by far the most professional and best CPA I have worked with. Highly recommend to anyone looking for payroll, accounting, or personal taxes.

Professional and caring. Always willing to explain any questions or concerns. Wouldn't ever even think of going any where else. I usually see Crystal and she is just simply an especially, special person.

Been going to crystal for years now. I trust her and mark completely with my personal as well as my business.l

We have been with Mark for several years. Always have a great experience. Answers all my questions.

Been going to Mark for years. They have always been great to me. His whole family have always been nice and courteous.

Mark has been preparing my taxes and giving me tax advice for three years now. He is an honest, first-rate guy who charges reasonable rates. I give him my highest recommendation.

Mark and his crew are the best at what they do in Gastonia. Went through two "bookkeeping" places and then found Mark. Very reasonable prices for business needs, payroll and always prompt answers.

I'd give zero stars if it were an option. I did not deal with Mark Stephens but the receptionist and Crystal Stephens. Both were unprofessional and rude. I never even got and explanation of my return from the tax preparer. I was asked to sign my husbands name on our tax return. I was asked to pay before being given any info about my return. ( had to call and ask to speak with Crystal and she was rude and defensive and didn't seam to care about customer service at all) Do not use this CPA.